| Title | Tag | Link |
|---|---|---|
| Part 0: Summary | General Information | Download |
| Part 1: Purchase Order & On Time In Full Program | Policies & Guidelines | Download |
| Part 2: Product & Packaging - Freshness | Policies & Guidelines | Download |
| Part 3: Product & Packaging - Private Brands | Policies & Guidelines | Download |
| Part 4: Product & Packaging - Carton Marking Requirements | Policies & Guidelines | Download |
| Part 5: Product & Packaging - Carton & Display Packaging Requirements | Policies & Guidelines | Download |
| Part 6: Import Guidelines | Policies & Guidelines | Download |
| Part 7: Quality & Regulatory Compliance | Policies & Guidelines | Download |
| Part 8: Distribution Center Requirements | Policies & Guidelines | Download |
| Part 9: Transportation Guidelines | Policies & Guidelines | Download |
| Part 10: Ariba Network Vendor Portal | Policies & Guidelines | Download |
| Appendix A: Chargeback Policy | Policies & Guidelines | Download |
| Appendix B: Chargeback Import Supplier Performance Management Program | Policies & Guidelines | Download |
| Appendix C: DC Locations and Hours of Operation | Policies & Guidelines | Download |
The guide provides documented standards and expectations to our vendors to ensure product is delivered efficiently and on time to our stores and customers. The guide is broken into sections, separated by department/area, and listed in order of expected execution. Each section explains Family Dollar’s requirements and standards in significant detail. When notable requirements or standards are not met (non-compliance), efficiencies and sales will be impacted, and penalties may apply. For those penalties, the fees will be outlined in the Appendix, and a point of contact will be listed for inquiries. The requirements and standards outlined in this guide apply to all Family Dollar Vendors, Shippers, Consignees, Transportation Department, and Distribution Centers.